ServiceNow for Architects and Project Leaders

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Managing Multiple ServiceNow Instances

Typically, ServiceNow customers will have multiple ServiceNow environments, also known as instances, which are independent copies of the ServiceNow application. In most cases, an order form for ServiceNow will include one production instance and one or more sub-production instances. The number of instances granted in an order is typically dependent on the size of the order with ServiceNow and, often, ranges from two to five total instances (although higher numbers are not uncommon among the largest customers).

As your ServiceNow implementation goes from vision to execution, one of the very first things the administration or development team will need to do is to set up your instances. Setting up these ...