10
Artificial Intelligence in ServiceNow
This chapter will cover one of the most powerful areas of the ServiceNow platform: its artificial intelligence (AI) and machine learning (ML) capabilities. The ServiceNow platform includes diverse AI features including predictive intelligence, AI search, Health Log Analytics, and Virtual Agent with Natural Language Understanding. This chapter will focus on predictive intelligence.
This chapter’s goal is to make the predictive intelligence AI features and their use and implementation accessible to as many people in the ServiceNow community as possible. We’ll start by providing a brief introduction to the relevant concepts in AI that are directly applicable to the ServiceNow capabilities. This will help ...
Get ServiceNow for Architects and Project Leaders now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
