ServiceNow for Architects and Project Leaders

4

Planning an Implementation Program for Success

No matter how much you know about what value you wish to capture and what objectives you would like to achieve, a program is only successful if you execute it properly.

This chapter takes a thorough look at the various dimensions to consider when planning your program implementation, the common failure scenarios (and how to avoid them), and the roles each member of the implementation team should play (or not play). You will come to see that a successful implementation is never about how spectacularly the project solved a single problem or decisively made a single decision. Instead, successful projects are constructed from a combination of clear vision, clear plans, and checks and balances. In ...