August 2025
Intermediate to advanced
268 pages
5h 49m
English
book
ServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT Managers
by Saaniya Chugh
Content preview from ServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT ManagersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Glossary
The glossary provides definitions for key terms used throughout the book, helping readers understand industry-specific language, technical jargon, and concepts related to ServiceNow and AI implementations.
Key Terms
AI (Artificial Intelligence): A branch of computer science focused on creating systems capable of performing tasks that typically require human intelligence, such as reasoning, learning, and problem-solving. In ITSM, AI refers to the use of machine learning algorithms, natural language processing, and other tools to automate tasks and provide intelligent insights.
ITSM (IT Service Management): A set of practices and processes designed to manage and deliver IT services to meet business needs. ITSM includes incident management, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.