August 2025
Intermediate to advanced
268 pages
5h 49m
English
book
ServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT Managers
by Saaniya Chugh
Content preview from ServiceNow’s Intelligent IT Service Management: A Comprehensive Guide to Implementing the Platform’s AI Capabilities for IT ManagersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Acknowledgments
Writing this book has been one of the most fulfilling, and vulnerable, experiences of my life. And while my name appears on the cover, this journey has never been mine alone. Behind every page, every late night, and every breakthrough stood the quiet strength and love of people who believed in me even when I doubted myself.
To both my parents and my in-laws, thank you for being the steady foundation on which I’ve built not just this book, but my entire life. It is through your unconditional love, grounding wisdom, and constant encouragement that I’ve grown into the person who could even dream of writing this. I owe every word of this book to the values you’ve instilled in me, the discipline to stay grounded, and the courage to reach ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.