April 2016
Intermediate to advanced
552 pages
15h 44m
English
Content preview from Site Reliability Engineering
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Appendix C. Example Incident State Document
Shakespeare Sonnet++ Overload: 2015-10-21 Incident management info: http://incident-management-cheat-sheet
(Communications lead to keep summary updated.) Summary: Shakespeare search service in cascading failure due to newly discovered sonnet not in search index.
Status: active, incident #465
Command Post(s): #shakespeare on IRC
Command Hierarchy (all responders)
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Current Incident Commander: jennifer
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Operations lead: docbrown
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Planning lead: jennifer
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Communications lead: jennifer
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Next Incident Commander: to be determined
(Update at least every four hours and at handoff of Comms Lead role.) Detailed Status (last updated at 2015-10-21 15:28 UTC by jennifer)
Exit Criteria:
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New sonnet added to Shakespeare search corpus TODO
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Within availability (99.99%) and latency (99%ile < 100 ms) SLOs for 30+ minutes TODO
TODO list and bugs filed:
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Run MapReduce job to reindex Shakespeare corpus DONE
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Borrow emergency resources to bring up extra capacity DONE
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Enable flux capacitor to balance load between clusters (Bug 5554823) TODO
Incident timeline (most recent first: times are in UTC)
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2015-10-21 15:28 UTC jennifer
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Increasing serving capacity globally by 2x
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2015-10-21 15:21 UTC jennifer
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Directing all traffic to USA-2 sacrificial cluster and draining traffic from other clusters so they can recover from cascading failure while spinning up more tasks
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MapReduce index job complete, awaiting Bigtable replication to all clusters ...
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