Site Reliability Engineering, 2nd Edition

Appendix B. SRE Team Charter Team Template

A Note for Early Release Readers

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This will be Appendix B of the final book. Please note that the GitHub repo will be made active later on.

If you’d like to be actively involved in reviewing and commenting on this draft, please reach out to the editor at [e-mail].

<team name> Charter

Status: <Draft | In Review | Approved | Obsolete> Last updated: <date> Author(s): <author email address(es)> Reviewer(s): <relevant stakeholders> Approver: <senior SRE exec>

Mission

Non-confidential one-liner everyone on the team and stakeholders agree is the team’s role in the context of broader responsibilities.

Scope

Describe the technology environment, the customers and team offerings (engagement model, special expertise,..) as well as elements specifically out of scope.

Services

Describe the (group of) services the team supports to further describe its scope.

Success

Based on the intended scope, describe what success would look like, should illustrate how the team achieves and maintains goals over time.

Values

Describe the culture of the team and how it helps them and their partners to be successful, sustainable, and healthy.