September 2026
Intermediate to advanced
796 pages
24h 26m
English
book
Site Reliability Engineering, 2nd Edition
by Betsy Beyer, Chris Jones, Christof Leng, David Huska, Jennifer Petoff, Niall Richard Murphy
Content preview from Site Reliability Engineering, 2nd Edition
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Appendix B. SRE Team Charter Template
<Team Name> Charter
Status: <Draft | In Review | Approved | Obsolete> Last updated: <date> Author(s): <author email address(es)> Reviewer(s): <relevant stakeholders> Approver: <senior SRE exec>
Mission
A nonconfidential one-liner that everyone on the team and stakeholders agree describes the team’s role in the context of the broader organization.
Scope
Describe the technology environment, customers, and team offerings (engagement model, special expertise, etc.), as well as elements that are specifically out of scope.
Services
Describe the (group of) services the team supports to further clarify its scope.
Success
Based on the intended scope, describe what success would look like. This should illustrate how the team achieves and maintains its goals over time.
Values
Describe the culture of the team and how this helps it and its partners be successful, sustainable, and healthy.
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