September 2012
Beginner
408 pages
9h 47m
English
Content preview from Six Sigma For Dummies, 2nd Edition
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Chapter 11
Analyzing for Value
In This Chapter
Defining true customer value
Analyzing customer satisfaction
Pinpointing waste and its seven forms
Building cause-and-effect matrices to analyze factors leading to value
Using Failure Mode Effects Analysis (FMEA) to analyze for value
Every company wants to advertise that it delivers good value. The promise of value is what prompts customers to buy products or services. Yet delivering true value to customers is too often a hit-and-miss proposition for businesses because most people think of value in vague terms, without a precise, fixed definition.
This chapter gives you a working definition of value that’s used by the companies that consistently deliver the greatest value to their customers. You also find tools for detecting value and determining what input factors lead to true value for customers.
Understanding and Achieving Value: It’s Customer-Driven
Most companies want to meet their customers’ needs. They want customers to express ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.