chapter FOUR

From Opportunity to Action

Berkeley Oakland Support Services (BOSS) was founded in Alameda County, California, in 1971 to provide a continuum of care from emergency shelter to transitional and permanent housing.1 BOSS recognized that employment was a key factor for successfully obtaining housing. In 1988 BOSS began an employment program that counseled program participants on activities such as goal clarification, resume preparation, job search techniques, confidence-building workshops, and individualized referrals and placements. The program was designed to assist clients in obtaining and keeping jobs and supported BOSS's own practice of hiring qualified program participants as paid staff. This employment support effort was expanded ...

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