136 ◾ Software Testing as a Service
Mitigation strategy: − ese kinds of risks can best be checked by framing
elaborate legal contracts outlining the responsibility and authority of each
party in the agreement. ere should be agreements such as penalties for any
breach of conduct and a noncompete clause. I remember one incident when,
due to the negligence of the outsourcing company’s employees, customer
data was lost from a database just before the start of peak anksgiving sea-
son. Employees of the outsourcing company were not allowed to access the
production database as per service level agreements but, not adhering to the
agreements, the customer gave the employee access. So the original prob-
lem was from the customer side itself. e ...