September 2024
Intermediate to advanced
386 pages
12h 2m
English
1 Quality, processes and control
1.2 Design, conformance and costs
1.3 Quality, processes, systems, teams, tools and SPC
1.5 SPC, ‘big data’ and data analytics
References and further reading
2.1 Improving customer satisfaction through process management
2.2 Information about the process
2.3 Process mapping and flowcharting
2.5 Statistical process control and process understanding
References and further reading
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