Chapter 11. Communicating Information
IN THIS CHAPTER, YOU WILL:
Identify the components of a communication plan
Understand guidelines for good communication
Learn how to run effective meetings
Identify what to include in good status reports
Learn how to keep email under control
“The greatest problem in communication is the illusion that it has been accomplished.”
—GEORGE BERNARD SHAW
As a project manager, you use tools such as a work breakdown structure (WBS), Gantt chart, and earned-value graph, but communicating with people is a huge part of managing a project. Project communication helps ensure that customers, stakeholders, and team members know what they need to do their jobs, whether you’re trying to get stakeholders to agree on project objectives, ...
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