Chapter 11. Communicating Information

IN THIS CHAPTER, YOU WILL:

  • Identify the components of a communication plan

  • Understand guidelines for good communication

  • Learn how to run effective meetings

  • Identify what to include in good status reports

  • Learn how to keep email under control

“The greatest problem in communication is the illusion that it has been accomplished.”

GEORGE BERNARD SHAW

As a project manager, you use tools such as a work breakdown structure (WBS), Gantt chart, and earned-value graph, but communicating with people is a huge part of managing a project. Project communication helps ensure that customers, stakeholders, and team members know what they need to do their jobs, whether you’re trying to get stakeholders to agree on project objectives, ...

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