Chapter 3 Evaluating the System
Systemic evaluation provides a lens through which you, as a public manager, can see the social system in its entirety. As a practice, evaluating the system ensures the health and viability of the organization as a whole. Included in the word “evaluation” is the root word “value.” As a public manager, you have the opportunity to communicate that employees are valued and bring value to the system of which they are a part.
Evaluation of public sector organizations typically begins with program evaluation. Program evaluation as a practice involves framing questions prior to implementing an initiative, planning what data are to be gathered, collecting data, analyzing data, and ...
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