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Talk, Inc.
book

Talk, Inc.

by Boris Groysberg, Michael Slind
May 2012
Beginner
320 pages
6h 37m
English
Harvard Business Review Press
Content preview from Talk, Inc.

CHAPTER NINE

Talk, Inc., Points (TIPs)

Amateur Hour

FOR MOST PEOPLE MOST of the time, conversation is a habit or a pastime or, perhaps, an art form. But it’s not a profession. So one upshot of recasting organizational communication in a more conversational mode is that it opens up a chance for amateurs—employees, in other words—to go where only professionals were formerly able to tread. Engaging a wide range of employees in the give-and-take of organizational communication, both internally and externally, entails an up-front commitment to letting all kinds of people contribute all kinds of messages. It also involves a commitment to letting go of the need to control every last message. But once the spirit of conversational inclusion has taken ...

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Publisher Resources

ISBN: 9781422183991