Technical and Professional Writing: Solving Problems at Work

Chapter 2. Technical Problem Solving

PREVIEW OF THE CHAPTER

• Case Study: Susan James, continued

• An Overview of Technical Problem Solving

• Definition

  • Defining Multiple Problems

  • Techniques of the Definition Process

  • Summary of the Definition Process

• Research

  • Straightforward Primary Research

  • Complex Primary Research with Fieldwork

  • Acquiring and Evaluating Secondary Research Materials

  • Summary of the Research Process

• Analysis

• Resolution and Synthesis

• Implementation

• Conclusions

• Exercises

• Assignments

• Term Project Options

CASE STUDY: Susan James's Office

ITE Industries, Inc. ▪ Richmond, California

It was time to go home: Susan James was tired. The outline of her latest quarterly report, which she had worried about the day before, was harder to fill than she had anticipated. ...