Technical and Professional Writing: Solving Problems at Work

Chapter 5. Collaborative Writing and the Uses of Technology

PREVIEW OF THE CHAPTER

• Case Study: Adrian Rivera

• Basics of Collaboration

• Communicate to Solve Problems Collaboratively

  • Communicate about Content

  • Communicate about Tasks and Roles

• Collaborative Writing Strategies

• Technology for Collaboration

• General Guidelines for Use of Technology

• Technical Problem Solving and Planning

  • Using FTF Meetings Effectively

  • Using E-mail Effectively

• Technology Support for Drafting, Distribution, Revision

• Pointers for Successful Collaboration

• Epilogue

• Exercises/Assignments

CASE STUDY: Adrian Rivera's Office

HRP Systems, Inc. ▪ Southern California Operations ▪ San Diego, California

Adrian Rivera was on his way back to the office, and he had a lot on his mind. He had just attended ...