Technical and Professional Writing: Solving Problems at Work

Chapter 3. Rhetorical Problem Solving

PREVIEW OF THE CHAPTER

• Case Study: Mary Anne Cox

• An Overview of Rhetorical Problem Solving

• Purpose

  • Primary Purposes

  • Secondary Purposes

• Audience

  • First Level of Audience Analysis

  • Second Level of Audience Analysis

• Context

• Ethical Stance

• Rhetorical Problem Solving as a Recursive Process

• Writing for Someone Else's Signature

• Conclusions

• Exercises

• Assignments

• Term Project Option

CASE STUDY: Mary Anne Cox's Office

Outerware, Inc. ▪ 17 D Street ▪ Hartford, Connecticut

Mary Anne Cox got to her office at the usual time—7:45 A.M.—early for some people, late for others, but just about right for her. She went about the usual chores of making some coffee, sorting out yesterday's mess on her desk, and turning on her desktop computer, one of ...