The Communication Problem Solver

PART IIILEADING COLLABORATIVECONVERSATIONS

Part III addresses feedback, coaching, delegating, and listening. These dialogues offer critical opportunities for the manager to energize direct reports about assignments. When you give feedback, you’re collaborating. When you coach, you’re collaborating. When you delegate, you’re collaborating. When you listen, you’re collaborating. Part III shows you how to do it.

How do Part I (“The Secrets to Creating and Sustaining Energized Relationships”), Part II (“How to Use Your Process Skills to Prevent and Solve Communication Problems”), and Part III (“Leading Collaborative Conversations”) interconnect? When a manager has developed a close working relationship with an employee and a process is in place, ...