Book description
A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture
The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success.
Provides plenty of real-life examples and case studies
Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations
Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience
Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.
Table of contents
- Copyright
- Acknowledgments
- Preface: Getting Started on Your Knowledge Management Journey
- 1. The Motivation toward Knowledge Management: Combining the Tactical with the Strategic
- 2. Making the Business Case for Managing Intellectual Capital
- 3. The Importance of Strategy in Knowledge Management
-
4. The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization
- 4.1. The Definition of Culture
- 4.2. The Moral Aspects of Organizational Culture
- 4.3. The Practical Aspects of the Right Organizational Culture
- 4.4. From Preaching to Practice
- 4.5. Conclusion
-
5. The Human Focus: Understanding and Managing Knowledge Workers
- 5.1. Is Every Worker a Knowledge Worker?
- 5.2. Shaking Up the Balance of Power: Lessons from the First Bubble Crisis
- 5.3. Lessons from the Second Bubble Crisis
- 5.4. The Challenge of Retention
- 5.5. Keeping in Touch with Knowledge Workers Who Leave
- 5.6. Rewarding Knowledge Creation and Sharing
- 5.7. Conclusion
-
6. Managing Interactions for Knowledge Creation and Sharing
- 6.1. The Social Model for Knowledge Creation and Sharing
- 6.2. Extracting Tacit Knowledge—the Corporate Yellow Pages
- 6.3. Enhancing Interactions in Communities of Practice
- 6.4. Identifying and Enhancing CoPs
- 6.5. Indispensable Knowledge-Creating and Knowledge-Sharing Interactions
- 6.6. Methods and Techniques for Effective Interactions
- 6.7. Making the Most of Information Technology
- 6.8. Conclusion
- 7. Capturing and Reusing Existing Knowledge
- 8. The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions
-
9. Measuring and Managing the Performance of Proper Knowledge Work
- 9.1. The Challenge: Determining What You Need
- 9.2. Current Practices: Knowing What You Have
-
9.3. The Navigator: A Framework for IC Management
- 9.3.1. Using the Navigator to Assess the IC of Skandia AFS
- 9.3.2. Using the Navigator to Assess the IC of a Country
- 9.3.3. Using the Navigator to Visualize and Increase IC of an Old Industry Corporation
- 9.3.4. Using the Navigator to Assess the IC of a Nonprofit Unit at Rafael
- 9.3.5. A Final Note on the Navigator as a Universal Framework
- 9.4. Conclusion
- 10. Innovating for a New Beginning
- CONCLUSION: Implementing Knowledge Management—A Step-by-Step Process
- A. Defining Key Terms
-
Notes
- Chapter 1—The Motivation toward Knowledge Management
- Chapter 2—Making the Business Case for Managing Intellectual Capital
- Chapter 3—The Importance of Strategy in Knowledge Management
- Chapter 4—The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization
- Chapter 5—The Human Focus
- Chapter 6—Managing Interactions for Knowledge Creation and Sharing
- Chapter 7—Capturing and Reusing Knowledge
- Chapter 8—The Customer Focus
- Chapter 9—Measuring and Managing the Performance of Proper Knowledge Work
- Chapter 10—Innovating for a New Beginning
Product information
- Title: The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital
- Author(s):
- Release date: February 2011
- Publisher(s): Wiley
- ISBN: 9780470881293
You might also like
book
Knowledge Management in Innovative Companies 2
The status of knowledge management (KM) as a mature science has long been recognized in the …
book
Knowledge Management in Innovative Companies 1
The status of knowledge management (KM) as a mature science has long been recognized in the …
book
Cultivating Communities of Practice: A Guide to Managing Knowledge
Today's economy is fueled by knowledge. Every leader knows this to be true, yet few have …
book
Managing Organizational Knowledge
Organizations of all sizes and types are facing a duel threat and opportunity. At the very …