The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

Notes

Chapter 1—The Motivation toward Knowledge Management

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Chapter 2—Making the Business Case for Managing Intellectual Capital

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Chapter 3—The Importance of Strategy in Knowledge Management

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Chapter 4—The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization

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Chapter 5—The Human Focus

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Chapter 6—Managing Interactions for Knowledge Creation and Sharing

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Chapter 7—Capturing and Reusing Knowledge

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Chapter 8—The Customer Focus

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Chapter 9—Measuring and Managing the Performance of Proper Knowledge Work

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Chapter 10—Innovating for a New Beginning

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^[5] Gary Hammel and C. K. Prahalad, Competing for the Future (Boston: Harvard Business School Press, 1994).

^[6] "Holon, the Children City, Jumped Ahead," Haaretz and TheMarker.com, August 21, 2008.

^[7] "Ten Mayors: The Urban Politicians Transforming Their Cities and Inspiring Others," Monocle, issue 35, volume 04, July/August 2010.

^[8] Leif Edvinsson and Michael S. Malone, Intellectual Capital: Realizing Your Company's True Value by Finding its Hidden Brainpower (New York: HarperCollins, 1997).

^[9] Thomas A. Stewart, Intellectual Capital: The New Wealth of Organizations (New York: Currency Books, 1997). The Wealth ...