September 2024
Intermediate to advanced
501 pages
20h 7m
English
Content preview from The De Gruyter Handbook of Robots in Society and Culture
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Section 3: Contexts of Human–Robot Interaction
Anthropomorphizing Voice Assistants: A Research Agenda for Human–AI Relationships
Yolande Strengers
Thao Phan
Melisa Duque
Kari Dahlgren
Abstract
Voice-based assistants (VBAs) are extensively embedded into many people’s lives through smartphones, smart speakers, global positioning systems, and other voice-enabled devices. User studies indicate that they can be helpful and accessible aids for completing everyday tasks; however, there is a growing body of concerns relating to their impact on society. Many of these relate to the anthropomorphization of VBAs, and, in particular, their presentation as deracialized and feminized figures, which are imbued with compliant service-based personas ...
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