Book description
Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there’s an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include:
Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals
Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement
Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more
Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management.
Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation
Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Dedication Page
- Contents
- About the Authors
- Preface
-
1. Operations Management Defined
- Defining Operations Management
- Organizational Decision Levels
- Key Terminology
- Critical Processes
- Measuring Productivity Levels
- Inventory Determination
- Inventory Policy Choices
- Inventory Policy in a Fixed-Order Quantity System
- Independent Versus Dependent Demand
- ABC Inventory Classification
- Vendor Managed Inventory (VMI)
- Challenges Facing the Modern Operations Manager
- Discussion Questions
- Endnote
-
2. Key Elements and Processes
- Levels of Planning Decisions
- Strategic Versus Tactical Operations Decisions
- Production Planning
- Resource Planning
- Scheduling Work
- Total Quality Management (TQM)
- Statistical Process Control (SPC): Process Capability and Control Charts
- Six Sigma
- Six Sigma Methodology
- ISO Standards
- Theory of Constraints (TOC)
- The 5S
- Discussion Questions
-
3. Understanding Operations Strategies
- What Operations Strategy Is and Why It Is Important
- Strategic Alignment
- Competitive Priorities
- Process Strategy
- Types of Operations Processes
- Facility Layout Strategies
- Line Balancing
- Inventory Positioning Strategy
- Comparing Inventory Positioning Strategies
- Outsourcing Strategy
- Outsourcing Versus Vertical Integration
- Discussion Questions
- Endnote
-
4. Role of Technology in Managing Operations
- The Role of Technology
- Types of Operations Technologies
- Enterprise Resource Planning (ERP)
- Evolution of ERP
- Benefits of ERP
- The Planning Capabilities of ERP
- Two-Tier ERP
- Shortcomings of ERP Software
- Successful ERP Implementation
- Other Information Technologies
- Advantages and Disadvantages of Automation
- Automated Material Handling
- Flexible Manufacturing Systems (FMS)
- Robotics
- E-Manufacturing
- Emerging Technologies
- Discussion Questions
-
5. Understanding the Role of Global Operations in the Modern Marketplace
- Benefits of Global Operations
- Challenges to Global Operations
- Global Infrastructure Design
- Cost Considerations
- Importance of Total Cost of Ownership (TCO)
- The Role of Political and Economic Factors
- Exchange Rate Fluctuations
- Regional Trade Agreements
- Impact of Nontariff Barriers
- Discussion Questions
- 6. Metrics and Frameworks for Assessing Performance
- Index
Product information
- Title: The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced
- Author(s):
- Release date: December 2013
- Publisher(s): Pearson
- ISBN: 9780133438673
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