4. Role of Technology in Managing Operations

The Role of Technology

The last decade has seen an unprecedented growth in technological capability. We are all familiar with the Internet and how it changed communication and business. However, that is just one type of technology. Indeed information technology enables companies to share real-time information across the globe, improve their response time to customers, improve the quality of their processes, and design products in innovative ways. However, many other technologies discussed in this chapter also impact operations, including those that change how we manufacture and process goods.

Technology can be acquired to improve processes and maintain up-to-date standards. Technology can also be ...

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