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The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Age by Robert Wachter

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Chapter 18The Nurse

Automation bias occurs when we place too much faith in the accuracy of the information coming through our monitors. Our trust in the software becomes so strong that we ignore or discount other information sources, including our eyes and ears.

—Nicholas Carr, writing in the Atlantic, 2013

Brooke Levitt had been on the nursing staff at UCSF for about 10 months when Pablo Garcia was admitted for his colonoscopy. Levitt is in her mid-twenties, with an open face, a ready smile, and an upbeat Southern California vibe that makes her a favorite of kids and their parents. She couldn’t have been more thrilled to land a job at the renowned academic medical center straight out of nursing school. She was assigned to the pediatric intensive ...

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