The Eight Essential People Skills for Project Management

Index

ABC Box Model, 160, 175, 176, 224

behavior, 146f

Box A, 147–150, 147f

Box B, 150–153

Box C, 153–157, 154f, 155f, 156t

consequences in, 153–157, 154f, 155f, 156t

motivation and, 166

recognition and, 146

risk taking and, 196

summary, 166–168. See also team behavior

ability, 19, 176, 183–189. See also ERAM; skills

absenteeism, 18, 21

accountability, 77, 120, 217, 224

low, 164, 208t

in teams, 81–83, 81f, 89

action: disciplinary, 21

fear and, 189

inaction and, 189

plans, 20, 26–27

risk taking and, 184f

self-confidence and, 189. See also inaction

active listening, 123–124

agreements, in performance reviews, 134–135

alcohol, 34–35, 38

ambition, team leaders and, 141–146

antecedent, behavior, and consequence. See ABC Box Model

antecedents, 146 ...