The Essential Deming: Leadership Principles from the Father of Quality

Contents

Preface

1.  The World Is Being Ruined by Best Efforts

(Best Efforts Without Guidance Lead to Failure)

2.  Quality Is Made in the Boardroom

(Only Top Management Can Make the Decisions Necessary to Assure Quality)

3.  By What Method?

(How Can We Bring About Improvement?)

4.  There Is No Such Thing as Instant Pudding

(Deming’s 14 Points for Management)

5.  A System Must Be Managed

(People Are Part of the System)

6.  There Is No Substitute for Knowledge

(Information Is Not Knowledge)

7.  Management Is Prediction

(Statistical Thinking Is Required)

8.  What Happened in Japan?

Index