Even CEOs who resist the temptation to protect their status, to be popular with their direct reports, and to make correct decisions sometimes fail because they don’t feel comfortable with the decisions they make. That’s because they haven’t benefited from the best sources of information that are always available to them: their direct reports. Why not? Because they give in to the next temptation: the desire for harmony.
Most people, including CEOs, believe that it is better for people to agree and get along than disagree and conflict with one another. That is how they are raised. However, harmony sometimes restricts “productive ideological conflict,” the passionate interchange of opinions around an issue.
Without this kind ...