PART III
Implementingand Sustainingthe Change
AS I HAVE WORKED WITH CLIENTS ON transformation initiatives throughout the years, I have heard variations of the following speech during postimplementation project celebrations:
“Team, I am so proud of all of the work you have done. For months we have been saying there is light at the end of the tunnel, and now we have finally made it to the other side. Now we can all sit back, take a deep breath, and relax!”
Following moments like this, project team members go back to their regular jobs and leaders undertake new projects. Six months later, when the organization is back to square one, leadership and project team members look around dazed and confused, saying things like: “But the implementation ...
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