Notes
Introduction
1 https://www.poetryfoundation.org/poems/51642/invictus (archived at https://perma.cc/YY2X-7GLB)
2 Korczynski, M (2002) Human Resource Management in Service Work, 2001 edn, Palgrave, Basingstoke
3 ONS (nd) Services sector, UK: 2008 to 2018, Office for National Statistics, https://www.ons.gov.uk/economy/economicoutputandproductivity/output/articles/servicessectoruk/2008to2018 (archived at https://perma.cc/ Y77V-RG6G)
4 OECD (2000) The Public Employment Service in the United States, Organisation for Economic Co-operation and Development, http://www.oecd.org/employment/emp/36867947.pdf (archived at https://perma.cc/392K-4669)
Chapter 1
1 Strategy& (nd) 2018 CEO Success Study, PwC, https://www.strategyand.pwc.com/gx/en/insights/ceo-success.html ...
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