Index
Action plan. See also 4 Ps action plan
committing to an, 115
Agendas, meeting, 79
Alba, Jessica, 64
Ambiversion, 3
Appointments, allowing time between, 114
Apprehension, nonverbal communication of, 44–45
Approaching people, styles of, 38
Assertive tools to handle extroverts, having, 87–88
Assertiveness, 47–50
helping others assert themselves, 50–51
introversion and, 48–49
Audience, connecting with your, 68–69
Authenticity
modeling authentic behavior, 153
when meeting with manager, 138
Berrett-Koehler Publishers, 79
Bias
checking one’s, 35–36
against quiet and introverted leaders, xiii
recruiting, 34–35
Blind spots, 33–34
attending to your, 70–71
how it can enhance your message, 70–71
how ...
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