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The Lean CEO by Jacob Stoller

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CHAPTER 11Image

REDUCING DEPENDENCE ON THE CEO

The owner-operator CEO is the classic business hero who on any given day may be found solving production problems, negotiating with suppliers, dealing with government, sorting out personnel issues, getting the roof fixed, or, of course, personally handling customer complaints.

 In many companies led by wearers of multiple hats, the CEO is the management system. The dilemma here is that much of the company’s success may depend on the leader’s unique knowledge, talents, and relationships. When the job gets too big even for a larger-than-life CEO, the danger, to cite a phrase popularized in Michael Gerber’s ...

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