Introduction: Why Strategies Fail
Failure is the opportunity to begin again, more intelligently.
Before We Fix It, Let’s Understand Why It Fails
Watching a failed strategy rip through a company is akin to watching a powerful hurricane hit land and devastate everything in its path. Anyone who has witnessed such destruction hopes desperately to never experience such a thing again. When I witnessed it firsthand, I was working inside the third-largest software company in the world, where I managed revenues for the Americas region. I will tell you a story about my most dramatic experience of failed strategy. (Like all the stories in this book, it is a true story, but some identifying details have been changed to respect confidentiality. The exception is “Profile of a Collaborative Leader” in Chapter 3, in which Hans Grande’s real name is used.)
My role had a broad charter to work on product issues, sales compensation plans, marketing, and channel decisions—everything about setting and meeting revenue goals. It gave me a perfect vantage point to watch the events unfold. Unfortunately, I wasn’t an innocent bystander; I was complicit in what went down.
It started innocently enough. My boss stopped by my office, excited, with big news: the company had decided to diversify our product line six-fold within the coming 18 months.
The story she told had all the makings of a legend. The CEO had just shared the results of recent market exploration, which had convinced him that this strategic ...
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