The Outward Mindset, 2nd Edition

INDEX

accountability

collective goals achieved by reinforcing, 125–126

Harris household achieving goals by increasing, 125–127, 143

how organizational structure can breed a lack of, 125

action. See behavior(s)

adjusting efforts

helping an unmanageable student by, 89–92

as SAM component of the outward-mindset pattern, 73

Amsterdam (“city of bikes”), 154

Anatomy of Peace, The (Arbinger Institute), 97

ancillary staff (healthcare industry), 139–140

Anderson, Rob, 130–132

“Ann” (pseudonym), 49–50, 51

Arbinger Institute

Anatomy of Peace, The, by, 97

guiding Louise’s team in changing to an outward mindset, 27–32, 119, 121, 152

Leadership and Self-Deception by, 33, 97

stories of inward mindset at individual and organizational levels at, 58–63

Arendt, ...