Walk the TalkHurricane Katrina, New Orleans, and the U.S. GovernmentOvernight, Sunday to Monday: Katrina StrikesMonday: New Orleans Under WaterTuesday: The Reality Sets InWednesday: The Situation Is Dire; Government Seems Not to Get ItThursday: Things Fall ApartFriday: The President Steps Up But MisfiresWeekend: Blame GameMonday, September 5: Self-Inflicted HarmWednesday: President Bush and Michael Brown as LaughingstocksFriday: FEMA Director Brown Is OutAftermathTrust, Consequences, and the Say-Do GapFEMA Resets ExpectationsRecap: Best Practices from This ChapterLessons for Leaders and Communicators