September 2014
Intermediate to advanced
208 pages
5h 46m
English
book
The Responsive City: Engaging Communities Through Data-Smart Governance
by Stephen Goldsmith, Susan Crawford
Content preview from The Responsive City: Engaging Communities Through Data-Smart Governance
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Chapter SevenRethinking Government
Great quests make for great stories.
There are heroes throughout local government who are battling seemingly impossible obstacles as they push on toward the goals we have laid out in this book: better lives for city residents, more effective and fulfilling roles for city employees, and systemic change in the relationship between city governments and their citizens. Don't let their neckties, pantsuits, and sensible shoes fool you: our heroes cope with fierce enemies, faint-hearted friends, and their own doubts in much the same way as Odysseus struggling to get home, Dorothy journeying through Oz, or Frodo making his way through Mordor.
As much as fortune favors the bold, city bureaucracies favor the timid. ...
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