Wrap Up
Complexity is, if put very simply, whatever impedes us from finishing the work at hand. Strategic decisions affect complexity, or perhaps more accurately, a lack of decisions and poor follow-through tends to increase complexity. Things like product design, quality levels, and organizational structure are all down to strategic decisions.
In contrast to tactical decisions, strategic decisions take longer to take effect. They might even require some degree of stamina and determination to follow through. They may require that we dare to look deeper at how we do things and question the status quo.
The number one takeaway from this chapter is that complexity due to quality issues and failure demand—bugs and errors—will create a loop that automatically ...
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