INDEX

Ahrendts, Angela, 152–154, 156, 157, 162–165

Anticipation, 119–133

backup plan, 132

candor, 127

constant change, 128

creativity, 130

diversity of perspective, 123

essential questions, 122

good times/bad times, 132

intuition, 133

keep organization hungry and lean, 130

know what you don’t know, 125–128

make organization forward leaning, 122–125

preparedness, 132

reality, 122, 123

required skills, 120, 124, 133

routines and processes, 124

sustainability, 131

Arab Spring, 158–159, 188, 202

Authenticity, 2, 95

Backup plan, 132

Baseball, 100–101

BBC, 186, 188, 190, 191

Belichick, Bill, 32, 139, 140

Belief, 68

Bennis, Warren G., 16, 120–124, 127, 128, 131, 133

Blame, 146

Blame game, 14

Blount, Sally, 37–46, 49–51

Brainstorming, 91

Burberry,

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