INDEX

Abbreviations, in text messaging, 139

Access to Internet, worldwide, 174–175

Address book for e-mail, confirming recipients, 123

Addresses, choosing wisely, 113

Afghanistan and use of virtual communications, 173–178

Agendas for conference calls, 48–49

Aki, Brandon, 178–182

Ambrose, Rick, 223–230

Anecdotes to support your position, 49, 50–52

Anonymity of online communication, 8, 108–109. See also privacy/security issues

Answering e-mails, 128–130

Answering your phone, 32–33

Apigee, 184

Appearance, in videos, 74–75, 78–80, 166, 193, 198

Asking questions to connect to others, 28, 57–60, 66–67

Attitude is everything, 62–64

Audience for your message, 17, 19, 53, 57, 74, 83, 91 114, 175, 177, 188, 213–216, 225-226

Automatic video chat warning, ...

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