Chapter 2


The Journey to “U”

Theory U • Interview with Brian Arthur at Xerox PARC • Francisco Varela on the Blind Spot in Cognition Sciences • The Inner Territory of Leadership

Theory U: Beginnings

As just discussed, the blind spot concerns the structure and source of our attention. I first began noticing this blind spot in organizations when I spoke with Bill O’Brien, the former CEO of Hanover Insurance. He told me that his greatest insight after years of conducting organizational learning projects and facilitating corporate change was that “the success of an intervention depends on the interior condition of the intervener.” That struck a chord! ...

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