Business-Change Governance


We’d all like to know how the information revolution eventually shakes out. I think we know. It ends in ordinariness, disappointment and advertising, as things always do.

Tom Toles, Washington Post

Interlude: The “Logic” of Political Engineering

Some years ago, I found myself involved in a would-be project that stood at the crossroads of a major medical practice plan and its hospital system partner. Both parties had agreed on the need to streamline the online system that allowed patients to select their doctors, but neither side demonstrated any willingness to make the structural changes necessary to make it happen. ...

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