5
Providing outstanding service
CHECK 51
Create FAQs
What is it?
FAQs provide buyers with answers to Frequently Asked Questions before they try to contact you. The more buyers who contact you, the more time you are forced to spend responding to them, and this is a cost centre for your business. Reducing contacts from customers reduces costs and therefore increases profits.
On eBay, if you have created FAQs a buyer who clicks to contact you will be routed via these automatically.
Three reasons to do it
1 Pre-empt your buyers' needs, providing ...
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