
277TPM Case Study: Sticky Foil
process as provided at between 8 and 24 hours, the majority of the soak times
for the returned products were within process specications. However, the
C
p
is 0.94 and the C
pk
is 0.76. This signies the process is not capable. The aver-
age soak time is 17.56 hours. The standard deviation is 4.964. The sigma level
is 2.28. The C
p
and C
pk
values are not equal, and this signies the process is
not centered. There is not sufcient evidence to show that the variability in
the soak time is a root cause of the sticky foil defects.
Figure15.9 shows the temperature at the cycle end; based on the normal
process, the tempera ...