“The book explores relationship marketing from a digital perspective. The topics covered by this book are new and receiving an ongoing demand from academic and business audiences. The review of the current research and future research directions in online relationship marketing is original and will surely generate much interest among people in marketing and behavioural sciences. Congratulations to the authors for such a fine work”.
Hiram Ting, Associate Professor, Faculty of Hospitality and Tourism Management, UCSI University, Malaysia
“This must-read book highlights the importance of relationship marketing in the digital era. The book begins with a review of the evolution of online retailing and relationship marketing, providing salient ...
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