As a coach, it's important to curb your well-intentioned impulse to solve the problem.

One of the simplest ways to practice the alignment of aikido is to listen with interest to people's stories.

2 ALIGN AND ENGAGE

The heart of most conflict is not irreconcilable differences, but irreconcilable stories.

—Joseph Grenny, Crucial Conversatsions

Primary Purpose

Chapter 2 is an overview of how to approach all the individual sessions, regardless of how many sessions are required. The primary purpose of Chapter 2 is to equip you with tools to hear and validate each party's distinct narrative of the conflict.

Chapter 3 specifically addresses what happens in the first individual session.

Chapters 4 and 5 contain conflict and communication practices ...

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