As a coach, it's important to curb your well-intentioned impulse to solve the problem.
One of the simplest ways to practice the alignment of aikido is to listen with interest to people's stories.
2 ALIGN AND ENGAGE
The heart of most conflict is not irreconcilable differences, but irreconcilable stories.
—Joseph Grenny, Crucial Conversatsions
Primary Purpose
Chapter 2 is an overview of how to approach all the individual sessions, regardless of how many sessions are required. The primary purpose of Chapter 2 is to equip you with tools to hear and validate each party's distinct narrative of the conflict.
Chapter 3 specifically addresses what happens in the first individual session.
Chapters 4 and 5 contain conflict and communication practices ...
Get Turn Enemies Into Allies now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
