O'Reilly logo

Turn Enemies Into Allies by Judy Ringer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

As a coach, it's important to curb your well-intentioned impulse to solve the problem.

One of the simplest ways to practice the alignment of aikido is to listen with interest to people's stories.

2 ALIGN AND ENGAGE

The heart of most conflict is not irreconcilable differences, but irreconcilable stories.

—Joseph Grenny, Crucial Conversatsions

Primary Purpose

Chapter 2 is an overview of how to approach all the individual sessions, regardless of how many sessions are required. The primary purpose of Chapter 2 is to equip you with tools to hear and validate each party's distinct narrative of the conflict.

Chapter 3 specifically addresses what happens in the first individual session.

Chapters 4 and 5 contain conflict and communication practices ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required