As a coach, it's important to curb your well-intentioned impulse to solve the problem.
One of the simplest ways to practice the alignment of aikido is to listen with interest to people's stories.
2 ALIGN AND ENGAGE
The heart of most conflict is not irreconcilable differences, but irreconcilable stories.
—Joseph Grenny, Crucial Conversatsions
Chapter 2 is an overview of how to approach all the individual sessions, regardless of how many sessions are required. The primary purpose of Chapter 2 is to equip you with tools to hear and validate each party's distinct narrative of the conflict.
Chapter 3 specifically addresses what happens in the first individual session.