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Understanding Your Users by Catherine Courage, Kathy Baxter

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Table of Contents

Cover image

Title page

Critical acclaim for Understanding Your Users

The Morgan Kaufmann Series in Interactive Technologies

Copyright

PREFACE

ACKNOWLEDGMENTS

PART 1: WHAT YOU NEED TO KNOW BEFORE CHOOSING AN ACTIVITY

Chapter 1: INTRODUCTION TO USER REQUIREMENTS

Introduction

User-centered Design

A Variety of Requirements

Getting Stakeholder Buy-in for Your Activity

The Methods

Chapter 2: BEFORE YOU CHOOSE AN ACTIVITY: LEARNING ABOUT YOUR PRODUCT AND USERS

Introduction

Learn About Your Product

Learn About Your Users

Pulling It All Together

Competitive Intelligence: Mining Design Concepts from Business School Libraries

Personas: A Case Study by Microsoft Corporation

Chapter 3: ETHICAL AND LEGAL CONSIDERATIONS

Introduction

Ethical ...

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