We never could have imagined the number of hours that this book would require and it could not have been completed without the support of countless individuals. Joe Dumas’s untiring encouragement and expertise as both a reviewer and colleague cannot be measured. We owe him an immense debt of gratitude. Howard Tamler, Jon Meads, and Robin Kinkead were pivotal as reviewers and we thank them for all of their time and insightful feedback. We would also like to thank Stephanie Rosenbaum, Ross Teague, and Bonnie Nardi for their reviews of selected chapters. A tremendous thank you is due to each of our case study contributors for sharing their unique and compelling user requirements stories. Their experiences are wonderful additions ...

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