Undisruptable

Foreword by Dee Hock, founder and CEO Emeritus of VISA

Out of the lumber of things we are taught, the gravel of our experience and the cement of the things we observe, we slowly erect an edifice, an unconscious, internal model of reality. We gradually fill it with the furniture of habit, custom, belief, and bias. We get comfortable there. It's our sanctuary. Through its windows, small and distorted as they may be, we view society and the world. Our internal model of reality is how we make sense of the world, and it can be a badly built place indeed. Even if it is well constructed, it may have become archaic. Everything that gave rise to it may have changed, since the natural world and human society are never stagnant. They are constantly becoming.

During the past four decades the external world has been changing at a rate enormously greater than the rate at which our internal models have been evolving. Nothing behaves as we think it should. Nothing makes sense. At such times the world appears to be staging a madhouse. It is never a madhouse. It is merely the great tide of evolution in temporary flood, moving this way and that, piling up against that which obstructs its flow, trying to break loose and sweep away the internal model that opposes it.

At such times, we experience extreme dissonance and stress. At the heart of that dissonance and stress is paradox. The more powerful and entrenched our internal model of reality, the more difficult it is to perceive and understand ...