Section IV
Procurement and Development
Introduction
“All truths are easy to understand once they are discovered; the point is to discover them.”
— Galileo Galilei
This section maps usability and user experience processes to government systems development processes, from initiation through to evaluation. The section comprises six chapters:
• Chapter 16, Getting UX into the Contract
• Chapter 17, ISO Standards for User-Centered Design and the Specification of Usability
• Chapter 18, User-Centered Requirements Definition
• Chapter 19, Models as Representations for Supporting the Development of e-Procedures
• Chapter 20, Evaluation in Government Environments
• Chapter 21, Adapting e-Gov Usability Evaluation to Cultural Contexts
These chapters discuss ...
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