CHAPTER 6Building an Organization for Value-Driven BPM

Nothing happens unless it is someone’s responsibility to make it happen. Nothing happens repeatedly unless it is embedded in the organization. If value-driven BPM is going to be more than a onetime project, the parts of the organization in the capability model mentioned in Chapter 1 will have to absorb BPM so that it becomes part of the way things get done. In addition, there should exist somewhere in the company a central ...

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