Index

A

  • Abstract words 64
  • Active listening 111
  • Agendas:
  • Agerbeck, Brandy 292
  • Air 257
  • Åkerstr⊘m Andersen, Niels 290, 293
  • Analog equipment 258, 279
  • Antorini, Christine 109
  • A.P. M⊘ller–Mærsk 74–75
  • Appreciative questions 134
  • Arrows, drawing 48–49
  • Assistants 253
  • Assumptions (of questions) 119
  • Atmosphere, facility 256
  • Autopoiesis 212–213, 216

B

  • Background:
    • process 82, 84
    • for weekly meetings 96
    • for workshops 98
  • Basic shapes:
    • creating icons from 26–27
    • using 24–25
  • Berger, Warren 292
  • Biological systems 208
  • Bird, Kelvy 292
  • Black markers 260
  • Bold color markers 260
  • Boston Matrix 175
  • Brainstorming:
    • and process design 94
    • with Question Designer 138
  • Breaks 257
  • Brown, Juanita 116, 290, 292
  • Brown, Sunni 292, 293
  • Brown, Tim 293
  • Browne, Bliss 290
  • Brush markers, grey 260
  • Business Model Canvas 173

C

  • Cameras 259
  • Case examples:
    • A.P. M⊘ller–Mærsk 74–75
    • Copenhagen Metro and Greater Copenhagen Light Rail 144–145
    • IKEA 180–181
    • Sor⊘ Meeting 102–103
  • Categorizing 63
  • Chairs 257
  • Chalk, colored 260
  • Chronological structure (templates) 157
  • Clarity:
    • drawing and 15
    • and efficiency 283
    • writing with 52–53
  • Closing dialogue 112
  • Closing questions 110
  • Collaboration:
    • drawing and 18–19
    • visual 216
  • Color (as one of the Seven Elements) 54–55, 59
  • Color codes 54, 55
  • Color markers, bold 260
  • Colored chalk 260
  • Combining icons 65
  • Communication:
    • drawing and 16, 19
    • and social systems 210–211, 216
  • Competence areas 230–231
  • Complexity, managing 206, 221
  • Computer drawing 16
  • Concepts, ...

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